Q: I believe that a previous mileage entered on your database is incorrect. Can it be changed?

By | Published: December 9, 2009

A: In order to best protect you, mileages cannot be removed without evidence to prove they are incorrect. If you can provide written information that proves a mileage reading is wrong (e.g. service history, NCT) please supply Cartell with a copy of the proof and we will be happy to evaluate and amend the reading where appropriate. .

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4 Comments

  1. Mr Steven B
    Posted July 15, 2010 at 12:44 pm | Permalink

    I am currently in the process of selling my car however the potential buyer has identified a milage discrepancy input onto the register 7 days following my purchase in 2007. I assume that this is an administrative error either mis reading the V5 doc from the DVLA or a wrongly typed entry. Exactly what evidence is required to retrospectively correct the register?

    I have scanned copies of service history book, history guarentee from previous owner (matches stamps in book) and previous MOT prior to purchase 2007. My HPI check prior to 2007 purchase found no discrepancies therefore i must assume this to be an administrative error now delaying my sale.

    Regards

  2. Tony Palmer
    Posted July 23, 2010 at 12:51 pm | Permalink

    Hi Stephen,
    Since this data was sourced in the UK you will need to contact the UK National Mileage Register (NMR), operated by HPI. On the HPI web site there is useful help information regarding mileage checks. To take an excerpt from the help section:

    Q: I believe that a previous mileage entered on your database is incorrect. Can it be changed?
    A: In order to best protect you, mileages cannot be removed without evidence to prove they are incorrect. If you think written information that proves a mileage reading is wrong (e.g. Service History, MOT) please supply HPI with a copy of the proof and we will be happy to evaluate and remove the reading where appropriate

    As you assume that the data error may have originated with the DVLA you may need to correct the error on the DVLA system so that your mileage history on all relying mileage databases is corrected.

    Here is some contact details for HPI and the DVLA

  3. bob wilson
    Posted September 23, 2011 at 12:12 pm | Permalink

    please could you tell me how to contact you but phone. i am trying to remove an alert ,and have the full service history amended buy the dealer

  4. Anthony Palmer
    Posted October 14, 2011 at 11:34 am | Permalink

    Hi Bob,
    You can contact us at Lo Call: 1890 252331 (From within Ireland), Outside of Ireland: +353 45 892496